1. Professional Conduct

All staff are expected to:

• Arrive on time, in full uniform, with ID when required

• Greet clients respectfully and conduct themselves courteously

• Maintain confidentiality and respect for client privacy

• Refrain from using personal devices during service delivery

• Report any incidents, damage, or concerns immediately to management

2. Presentation & Uniform

• Uniforms must be clean, presentable, and worn at all times

• PPE (gloves, masks, overshoes, goggles) must be worn as required by the task

• Hair must be tied back; jewellery should be minimal and safe

• Operatives must carry a copy of their assignment instructions

3. Work Methodology

Our operatives follow structured, proven methods to maximise efficiency and hygiene:

• Clean top to bottom, left to right, dry to wet

• Use colour-coded cloths and mops to avoid cross-contamination

• Adhere to task checklists and signed job sheets

• Prioritise safety and client-specific requirements at all times

4. Product Use

• Only approved, non-hazardous, COSHH-compliant products are used

• Staff must always follow manufacturer dilution instructions

• Spray directly onto cloths where appropriate to avoid airborne particles

• Surfaces are tested where necessary to ensure compatibility

5. Equipment Care

• Equipment must be checked before and after every use

• Cords are to be managed to avoid trip hazards

• All machines (vacuums, steamers, dip tanks etc.) are regularly serviced

• Any faults or hazards must be reported and logged immediately

6. Client Property & Security

• No personal belongings should be left on client premises

• Doors must be locked and keys secured as instructed

• Client property must not be moved unless agreed

• Any valuables or findings are to be reported, never pocketed

7. Hygiene & Infection Control

• Hands must be washed before and after each job, and gloves changed regularly

• Particular care is taken when cleaning high-touch surfaces

• Disposal of waste and cleaning of biohazards follows strict guidelines

• Infection control procedures are updated in line with government guidance

8. Continuous Improvement

• Feedback is actively sought from clients after each service

• Supervisors perform regular site checks and audits

• Staff undergo routine training refreshers and toolbox talks

• Lessons learned from incidents or feedback are shared team-wide

🔹 By following best practice at all times, Housekeeping 247 Ltd ensures a consistently high-quality experience that our clients can rely on and our staff can take pride in.